Returns

 

Aslam Wiper Return Policy


At Aslam Wiper, we strive to ensure our customers are completely satisfied with their purchases. We understand that sometimes issues may arise, and we are committed to resolving them efficiently. Aslam is willing to accept returns under the following circumstances:

  • Lost in Transit
  • Damaged in Transit
  • Incorrect Fit (This is a rare occurrence, but we will address it promptly)
  • Warranty Returns
  • Return Process


To initiate a return, please follow these steps:

Email Your Request
Send an email to Returns@aslamwiper.com.au with the subject line "Return Request - [Your Order Number]". In the body of the email, please include the following information:

  • Full Name
  • Shipping Address
  • Phone Number
  • Email Address
  • Order Number
  • Order Date
  • Reason for Return
  • Photos of Damage (if applicable)
  • Preferred Resolution (Replacement, Refund, etc.)

Assessment and Instructions
After receiving your email, our customer service team will assess your request. This process typically takes 2-3 business days. We will then provide you with detailed instructions on how to proceed with your return.

Return Shipping

If the return is due to an error on our part (e.g., incorrect item shipped, damaged in transit), we will cover the cost of return shipping.
If the return is due to other reasons (e.g., change of mind), the customer may be responsible for the return shipping costs or depending on circumstances may not be entitled to a return.


Return eligibility


To be eligible for a return, please ensure that:

The product is unused and in its original condition.
The return is initiated within 30 days of receiving the order.
The product is returned with all original packaging and accessories.


Processing Your Return


Once we receive the returned item and verify its condition, we will process your return. Depending on your preferred resolution, you will receive one of the following:

Replacement: A new product will be shipped to you at no additional cost.
Refund: The refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account.

Additional Information


Non-Returnable Items: Certain items are non-returnable, including gift cards and customised products.
Contact Us: For any questions or concerns regarding your return, please contact our customer service team at support@aslamwiper.com.au 


Conclusion


We value your business and appreciate your understanding and cooperation with our return policy. Our goal is to ensure you are completely satisfied with your purchase and to provide a seamless return experience.